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Your Bank’s Hardship Team

How Do I Contact My Bank?

If you are experiencing financial hardship, have missed a repayment or don’t think you will be able to make your next repayment you should call your bank immediately. It is better to call sooner rather than later as there are generally more options available before you get into arrears and default on your loan.

Banks can help – they have specialist financial hardship teams. These are dedicated staff trained to take the time to understand your personal situation and provide you with assistance and information to help find the best possible solution to your circumstances.

A dedicated contact number has been set up to make it as easy as possible to get through to your bank’s financial hardship team.

 

Bank

Telephone number

Website

AMP

 

1300 157 820

Experiencing  Financial Hardship?


            www.amp.com.au/hardship 

ANZ

1800 252 845

Customer Connect


            http://www.anz.com.au/hardship

1800 079 866

Financial Hardship Assistance


        http://www.boq.com.au/financial_hardship_assistance.htm

 

1800 679 461

BankSA Assist


            http://www.banksa.com.au/contact-us/financial-hardship 

Bankwest

1300 769 173

Experiencing Financial Hardship


            http://www.bankwest.com.au/personal/payments-services/experiencing-financial-hardship 

Bendigo and Adelaide Bank

1300 652 146

Financial Hardship Assistance


            http://www.bendigobank.com.au/help/financial-difficulty-assistance 

Citi Bank

1800 722 879

Hardship Assistance


            http://www.citibank.com.au/aus/static/support.htm 

1300 720 814

Financial Assistance


            http://www.commbank.com.au/about-us/customer-commitment/customer-service/financial-assistance.html 

HSBC

1300 732 943

HSBC Customer Contact


            http://www.hsbc.com.au/1/2/personal/services/financial-difficulty
            

ING

1300 349 166

ING Customer Contact


            http://www.ingdirect.com.au/home_loans/managing_my_loan.htm 

Macquarie

Toll Free: 1800 899 485

Calling from Overseas:

+61 3233 8277

Financial hardship


            http://www.macquarie.com/au/about/disclosures/financial-hardship 

1300 500 520

Financial hardship


            https://www.mebank.com.au/about-us/helping-protect-you/financial-hardship-policy/ 
            

NAB

1800 701 599

NAB Care


            http://www.nab.com.au/wps/wcm/connect/nab/nab/home/Personal_Finance/15/30/ 

Rabobank

1800 025 484

Financial hardship


            https://www.rabobank.com.au/banking/financial-hardship/  

St George

1800 629 795

St George Assist


            http://www.stgeorge.com.au/personal/solutions/difficult-circumstances 

Suncorp

1800 225 223

Suncorp Customer Assist


            http://www.suncorpbank.com.au/financial-difficulty 

Westpac

1800 067 497

Westpac Assist


            http://www.westpac.com.au/about-westpac/sustainability-and-community/sustainability-action/responsible-banking-investment/westpac-assist/