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Financial difficulty can happen to anyone.

Banks want to help their customers during times of financial difficulty and have programs, policies and support services to help them do this. It’s important to know you have options available.


Banks know that most people want to pay their debts. Financial worries may build up over time and it might take time to get back in control of your finances but there is information, support and advice available, and banks want to help you get through these tough times.

The Australian Bankers’ Association (ABA) has compiled this website so that bank customers and consumers can easily find information if they’re having difficulty managing their money or are experiencing financial difficulty. This website provides some helpful information and tips. Even if you’re just after some information to help you make sense of your finances or your rights and responsibilities then this website is for you.


If you are experiencing financial hardship it is important to know you are not alone. Banks have specific hardship programs in place to assist customers. This website provides information about the process of applying for hardship assistance, what you can do and what your bank can do. It also provides contact numbers to help you get in touch with your bank or others who may be able to assist you.

It is crucial to call your bank as soon as you are worried about meeting your repayment obligations. It is better to speak to your bank early and explain your situation, rather than missing repayments and going into arrears.