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How Do I Contact My Bank?
If you are experiencing financial difficulty, you should call your bank and tell them that you’re not able to pay your debts or you’re experiencing financial difficulty.
Banks can help – they have specialist financial hardship teams. These are dedicated staff trained to take the time to understand your situation and provide you with personal assistance and information to find the best possible way to help and organise your financial obligations with your bank.
A dedicated contact number has been set up to make it as easy as possible to get through to your bank’s financial hardship team. They can provide more options and more flexibility. They’re trained to assist people just like you.
You’ll need to provide your bank with information, including about your financial circumstances, so that they can assess your situation. Why not use our Budget Planner to better prepare yourself.
If you’re only seeking information, you can also go to your bank branch or access your bank’s website.
Personal bank customers should contact their bank:
|Bank||Telephone||More information on banks’ hardship assistance|
|1300157820||Experiencing Financial Hardship?|
|1800 252 845||Customer Connect|
|1800 079 866||Financial Hardship Assistance|
|1800 679 461||BankSA Assist|
|1300 769 173||Experiencing Financial Hardship|
|1300 652 146||Financial Hardship Assistance|
(A finance company owned by Lloyds International Pty Ltd - an ABA member )
|1800 722 879||Hardship Assistance|
|1300 720 814||Financial Assistance|
|1300 301 168||HSBC Customer Contact|
|1300 349 166||ING Customer Contact|
|1300 651 393||Macquarie Mortgages Australia|
|1300 500 520|
|1800 701 599||NAB Care|
|1800 025 484|
|1800 629 795||St George Assist|
|1800 225 223||Suncorp Customer Contact|
|1800 067 497||Westpac Assist|