How Do I Contact My Bank?
If you are experiencing financial hardship, have missed a repayment or don’t think you will be able to make your next repayment you should call your bank immediately. It is better to call sooner rather than later as there are generally more options available before you get into arrears and default on your loan.
Banks can help – they have specialist financial hardship teams. These are dedicated staff trained to take the time to understand your personal situation and provide you with assistance and information to help find the best possible solution to your circumstances.
A dedicated contact number has been set up to make it as easy as possible to get through to your bank’s financial hardship team.
To download the printable version click here (PDF 209.6KB)
More information on what you can do if you are experiencing hardship is available here. More information on the hardship process under the National Credit Code is available here.
If you give your bank a ‘hardship notice’ the bank may require some information to assess your notice. You can use our budget planner to help you determine your income and expenditure which a bank may ask for as part of their assessment of your financial position.