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Contact your bank

How Do I Contact My Bank?

If you are experiencing financial hardship, have missed a repayment or don’t think you will be able to make your next repayment you should call your bank immediately. It is better to call sooner rather than later as there are generally more options available before you get into arrears and default on your loan.

Banks can help – they have specialist financial hardship teams. These are dedicated staff trained to take the time to understand your personal situation and provide you with assistance and information to help find the best possible solution to your circumstances.

A dedicated contact number has been set up to make it as easy as possible to get through to your bank’s financial hardship team.

To download the printable version click here (PDF 209.6KB)

Bank

Telephone number

Website

AMP

 

1300 157 820

Experiencing  Financial Hardship?
www.amp.com.au/hardship

ANZ

1800 252 845

Customer Connect
www.anz.com/hardship

Bank of Queensland

1800 079 866

Financial Hardship Assistance
http://www.boq.com.au/financial_hardship_  assistance.htm

Bank South Australia

1800 679 461

BankSA Assist
http://www.banksa.com.au/contact-us/financial-hardship

Bankwest

1300 769 173

Experiencing Financial Hardship
http://www.bankwest.com.au/personal/payments-services/experiencing-financial-hardship

Bendigo and Adelaide Bank

1300 652 146

Financial Hardship Assistance
http://www.bendigobank.com.au/public/about_us/contact_us_feedback_financial_hardship_assistance.asp?zoom_highlight=hardship

Capital Finance
(A finance company owned by Lloyds International Pty Ltd - an ABA member )

1300 657 908

Hardship Assistance
https://www.capitalfinance.com.au/?id=having-difficulties

Citi Bank

1800 722 879

Hardship Assistance
http://www.citibank.com.au/aus/static/support.htm

Commonwealth Bank

1300 720 814

Financial Assistance
http://www.commbank.com.au/about-us/customer-commitment/customer-service/financial-assistance.html

HSBC

1300 732 943

HSBC Customer Contact
http://www.hsbc.com.au/1/2/personal/services/financial-difficulty

ING

1300 349 166

ING Customer Contact
http://www.ingdirect.com.au/home_loans/managing_my_loan.htm

Macquarie

1300 651 393

Macquarie Mortgages Australia
http://www.macquarie.com.au/mgl/au/sitewide/contact

ME Bank

1300 500 520

 

NAB

1800 701 599

NAB Care
http://www.nab.com.au/wps/wcm/connect/nab/nab/home/Personal_Finance/15/30/

Rabobank

1800 025 484

 

St George

1800 629 795

St George Assist
http://www.stgeorge.com.au/personal/solutions/difficult-circumstances

Suncorp

1800 225 223

Suncorp Customer Assist
http://www.suncorpbank.com.au/financial-difficulty

Westpac

1800 067 497

Westpac Assist
http://www.westpac.com.au/about-westpac/sustainability-and-community/sustainability-action/responsible-banking-investment/westpac-assist/

More information on what you can do if you are experiencing hardship is available here. More information on the hardship process under the National Credit Code is available here.

If you give your bank a ‘hardship notice’ the bank may require some information to assess your notice. You can use our budget planner to help you determine your income and expenditure which a bank may ask for as part of their assessment of your financial position.